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Privacy Policy

Who we are

Gig Quest (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our freelancing marketplace.

1. Information We Collect

When you use Gig Quest, we may collect:

  • Account Information: Name, email, phone number, and password.
  • Profile Information: Skills, experience, portfolio, and other details you choose to share.
  • Payment Information: Bank/Mpesa details or other payment methods when required.
  • Usage Data: Log-in activity, device information, IP address, and browsing activity on the Platform.
  • Communication Data: Messages exchanged between Clients and Freelancers.

2. How We Use Your Information

We use your data to:

  • Create and manage your account.
  • Match Clients with Freelancers for relevant projects.
  • Process payments and transactions securely.
  • Improve our services, features, and user experience.
  • Communicate updates, offers, or support responses.
  • Prevent fraud, misuse, or unlawful activities.

3. Sharing of Information

We may share your information:

  • With other users (e.g., profile details visible to Clients/Freelancers).
  • With service providers (e.g., payment processors, hosting services).
  • When required by law (e.g., to comply with legal or regulatory obligations).
    We do not sell your personal data to third parties.

4. Payments & Security

  • Payments between Clients and Freelancers are processed using secure third-party providers.
  • While we take steps to protect your information, we cannot guarantee absolute security of data transmitted online.

5. Your Rights

Depending on applicable laws (such as Kenya’s Data Protection Act 2019), you may:

  • Access and update your personal data.
  • Request deletion of your account and associated data.
  • Opt out of marketing communications.
  • Withdraw consent for certain data processing activities.

6. Data Retention

  • We retain your personal data as long as your account is active, or as needed to provide services.
  • Some records may be kept longer to comply with legal or financial reporting obligations.

7. Cookies & Tracking

  • Gig Quest uses cookies to improve functionality, analyze usage, and personalize your experience.
  • You can manage or disable cookies in your browser settings, but this may affect site performance.

8. Children’s Privacy

Gig Quest is not intended for individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.